CARING FOR OUR CUSTOMERS IS AT THE HEART OF EVERYTHING WE DO
We are deeply committed to the health, safety and well-being of our customers, employees and communities. Safety is our top priority and we’re taking several steps to help prevent the spread of COVID-19.
We have requested that our third-party service professionals and employees take the following steps:
Enhanced Cleanliness Protocols: Increase the frequency of sanitization of any shared or on-the-job equipment and vehicles; as well as perform additional cleaning and disinfecting steps, such as wiping down all surfaces at the work site before and after work is performed.
Practice Social Distancing: Avoid direct contact with others (i.e. handshakes) and stay approximately six feet from the nearest person, as well as limit travel and avoid gatherings in any common areas or large groups.
Personal Hygiene Preparedness: Use of personal protective equipment and staying home if sick.
What This Means for You:
Service Work: We will continue to service your claim safely and professionally. During these challenging times, we ask you please understand any disruption or delay — on the phone and in providing service in your home — which may be unavoidable.
Online Tools: We offer many online tools and resources to manage your account and help you stay connected. Visit our website and log into your account.
Safety Protocols: If you request service in your home, in order to protect our third-party service professionals and employees, you may be asked several pre-screening questions to better assess how to service your request.
Our Commitment to You
Our company continues to conduct its work in coordination and compliance with all federal, state and local agencies and directives. As evolving conditions necessitate changes to our work practices and procedures, we will do so in a way so that we can continue to serve you.
Let Us Take Care of It!
We simplify the home repair and maintenance process by providing comprehensive repair and maintenance plans, as well as professional heating and air conditioning technicians. You can make just one call to us and we take care of the details of your repair or maintenance appointment so you can get back to your life.
The No-Deductibles Difference
Most home warranty plans cover just that – your whole home. When there's a claim, there may be a deductible or trip charge. Both mean the customer is paying more than expected.
WithHome Solutionsrepair and maintenance plans, customers pay to cover just the appliances and systems that need coverage. You will have the option of convenient billing and will be treated to the highest standards both "on the phone" and "in the home."