Contact Us

If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

Chat With Us

Need help? Have a question? Our chat team is available Monday - Friday, 7:30AM-5:00PM CT (Central Time), and on Saturday from 8:00AM-4:30PM CT (Central Time). To chat with a customer service representative, please click the blue "Click to Chat!" tab on the right side of the page. Chat agents can assist with setting up a claim and scheduling appointments, as well as answering billing questions, assisting with cancelations, enrollments, and more.

SMS

You can reach a customer service representative via text Monday through Friday 7:30AM – 5:00PM CT (Central Time) and Saturday 8:00AM – 4:30PM CT (Central Time). Just text 630-557-8367 and type the word Hello to start the conversation. Standard messaging rates may apply.

Service Request

To make a maintenance or non-urgent repair request, please complete our Service Request Form.

General Feedback

Outside of our chat hours, please fill out our General Contact Form to share any questions, feedback, or concerns with our team. One of our customer service representatives will contact you within 1 business day.

Reach Us By Phone/Mail

Customer Service Hours

For assistance, call (888) 801-5057
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7:00AM-7:00PM CT (Central Time)
Saturday, 7:00AM-5:00PM CT (Central Time)

Mailing Address

P.O. Box 5370, Naperville, IL 60567