Contact Us

Customer Service Hours

Phones answered 24 hours, 7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.

Mailing Address

P.O. Box 5370, Naperville, IL 60567

To request a repair or maintenance appointment, please visit our Request Service page.
To pay your existing Pivotal Home Solutions bill, please visit https://www.paymentsolutions.nicorservices.com or click here.
If you are interested in joining our Service Provider Network, please visit our Service Provider Network information page.
For employment verification, please visit Uconfirm.com or call 866-312-8266.
For all other inquiries, please fill out the contact us form below and we will route your request to the correct person.

If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 or your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

For repairs or maintenance, please fill out our Request Service form. For non-urgent inquiries only: Please fill out the form below and one of our customer service representatives will contact you within 2 business days.

Required Field

Topic*

First name*

Last name*

Email*

Street Address*

City*

State*

Zip Code*

Primary Phone*

Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

Do not include sensitive information in the field below, such as SSN, tax ID, utility account numbers, credit card numbers, etc.

Please let us know, in as much detail as possible, about your request.*