Contact Us

If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

Chat With Us

Need help? Have a question? Our chat team is available Monday - Friday, 6:00AM-10:00PM CT (Central Time), Saturday from 7:30AM-5:00PM CT (Central Time), and Sunday from 8:30AM-5:00PM CT (Central Time). To chat with a customer service representative, please click the blue ""Click to Chat!"" tab on the right side of the page. Chat agents can assist with setting up a claim and scheduling appointments, as well as answering billing questions, assisting with cancelations, enrollments, and more.

SMS

You can reach a customer service representative via text Monday - Friday, 6:00AM-10:00PM CT (Central Time), Saturday from 7:30AM-5:00PM CT (Central Time), and Sunday from 8:30AM-5:00PM CT (Central Time). Standard messaging rates may apply.

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Reach Us By Phone/Mail

Customer Service Hours

For assistance, call (888) 801-5057
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7:00AM-7:00PM CT (Central Time)
Saturday, 7:00AM-5:00PM CT (Central Time)

Mailing Address

P.O. Box 5370, Naperville, IL 60567