Contact Us

Customer Service Hours

For assistance, call 855-890-8792
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.

Mailing Address

P.O. Box 5370, Naperville, IL 60567

To request a repair or maintenance appointment, please visit our Request Service page.
To pay your existing Pivotal Home Solutions bill, please visit https://payments.yourhomesolutions.com or click here.
If you are interested in joining our Service Provider Network, please visit our Service Provider Network information page.
For employment verification, please visit http://www.theworknumber.com or call 800-367-5690.
For all other inquiries, please fill out the contact us form below and we will route your request to the correct person.

Important: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

Coronavirus Update

We are deeply committed to the health, safety and well-being of our customers, employees and communities, and we are prepared to serve you. As we all adjust to the changes brought on by the coronavirus (COVID-19) outbreak, we hope that you and your families, friends and coworkers all remain safe and healthy. Be assured that we are implementing business plans to uphold our commitments. We have requested that our employees and third-party service professionals take several steps to help prevent the spread of the disease, and we are closely following the CDC’s and state and local authorities’ guidance. While you are on our website, you can register or log into your online account and perform many tasks — such as reviewing your account, and adding or renewing coverage.

You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. and Saturday 8 a.m. – 4:30 p.m. Just text 630-557-8367 and type the word Hello to start the conversation.

For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at 855-890-8792 or write to us at P.O. Box 5370, Naperville, IL 60567.

We know how important it is to answer your call right away and provide fast and easy appointment scheduling. There are times, however, when we have higher call volumes due to seasonal changes, and this can prevent us from answering your call right away. In addition to talking to us on the phone, you can also chat on our website with a customer service representative during standard business hours. Chat agents can schedule service and assist with billing or account questions.

Please complete our Service Request Form for non-urgent repair requests. When our chat feature is available, you may also request service via chat.

* = Required Field

Topic*

First name*

Last name*

Email*

Street Address*

City*

State*

Zip Code*

Primary Phone*

Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

Do not include sensitive information in the field below, such as SSN, tax ID, utility account numbers, credit card numbers, etc.

Please let us know, in as much detail as possible, about your request.*