Contact Us

Customer Service Hours

For assistance, call 855-890-8792
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.

Mailing Address

P.O. Box 5370, Naperville, IL 60567

• To request a repair or maintenance appointment, please visit our Request Service page.
• To pay your existing Pivotal Home Solutions bill, please visit https://payments.yourhomesolutions.com  or click here.
• If you are interested in joining our Service Provider Network, please visit our Service Provider Network information page.
• For employment verification, please visit http://www.theworknumber.com or call 800-367-5690.
• For all other inquiries, please fill out the contact us form below and we will route your request to the correct person.

Important: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

  

You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. and Saturday 8 a.m. – 4:30 p.m.   Just text 630-557-8367 and type the word Hello to start the conversation.

For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at 855-890-8792 or write to us at P.O. Box 5370, Naperville, IL 60567.

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We know how important it is to answer your call right away and provide fast and easy appointment scheduling. There are times, however, when we have higher call volumes due to seasonal changes, and this can prevent us from answering your call right away. In addition to talking to us on the phone, you can also chat on our website with a customer service representative during standard business hours. Chat agents can schedule service and assist with billing or account questions.

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Please complete our Service Request Form for non-urgent repair requests.  When our chat feature is available, you may also request service via chat.

* = Required Field

Topic* Leasing Information Join Service Provider Network Billing Question Repair Plan Information General Feedback Other

First name*

Last name*

Email*

Street Address*

City*

State* Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

Zip Code*

Primary Phone*

Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

Do not include sensitive information in the field below, such as SSN, tax ID, utility account numbers, credit card numbers, etc.

Please let us know, in as much detail as possible, about your request.*

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