Contact Us

Customer Service Hours

For assistance, call (888) 801-5057
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m. CT (Central Time)
Saturday, 7 a.m. to 5 p.m. CT (Central Time)

Mailing Address

P.O. Box 5370, Naperville, IL 60567

Contact the Office of the President, please click here.

 

Important: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

      

Coronavirus Update

We are deeply committed to the health, safety and well-being of our customers, employees and communities, and we are prepared to serve you. As we all adjust to the changes brought on by the coronavirus (COVID-19) outbreak, we hope that you and your families, friends and coworkers all remain safe and healthy. Be assured that we are implementing business plans to uphold our commitments. We have requested that our employees and third-party service professionals take several steps to help prevent the spread of the disease, and we are closely following the CDC’s and state and local authorities’ guidance. While you are on our website, you can register or log into your online account and perform many tasks — such as reviewing your account, and adding or renewing coverage.

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You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. CT (Central Time) and Saturday 8 a.m. – 4:30 p.m. CT (Central Time)

Just text 630-557-8367 and type the word Hello to start the conversation.

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For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at (888) 801-5057 or write to us at P.O. Box 5370, Naperville, IL 60567.

Please complete our Service Request Form for non-urgent repair requests.  When our chat feature is available, you may also request service via chat.

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Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

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