Contact Us

Customer Service Hours

24 hours a day,
7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.

Mailing Address

P.O. Box 5370, Naperville, IL 60567

  • To request a repair or maintenance appointment, please visit our Request Service page.
  • To pay your existing Pivotal Home Solutions bill, please visit https://www.customerpaymentcenter.com  or click here.
  • If you are interested in joining our Service Provider Network, please visit our Service Provider Network information page.
  • For employment verification, please visit Uconfirm.com or call 866-312-8266.
  • News media inquiries (members of the news media only):
    Jennifer Golz
    Office: 630.388.3737
    jgolz@southernco.com 
  • For all other inquiries, please fill out the contact us form below and we will route your request to the correct person.

If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 2 business days. If you prefer, you may call us at toll-free at 855-890-8792 or write to us at P.O. Box 5370, Naperville, IL 60567.

Please complete our Repair Request Form for non-urgent repair requests.

* = Required Field

Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

Do not include sensitive information in the field below, such as SSN, tax ID, utility account numbers, credit card numbers, etc.

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Don’t waste time searching for a service provider.

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Helps you pay for expensive repair and replacement costs.

Qualified Providers Qualified Providers

We use only pre-screened local service professionals.

24/7 Phone Service 24/7 Phone Service

Your call will be answered, any day, any hour.