Contact Us

Customer Service Hours

For assistance, call 855-890-8792
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.

Mailing Address

P.O. Box 5370, Naperville, IL 60567

  • To request a repair or maintenance appointment, please visit our Request Service page.
  • To pay your existing Pivotal Home Solutions bill, please visit https://www.customerpaymentcenter.com  or click here.
  • If you are interested in joining our Service Provider Network, please visit our Service Provider Network information page.
  • For employment verification, please visit Uconfirm.com or call 866-312-8266.
  • News media inquiries (members of the news media only):
        Jennifer Golz
        Office: 630.388.3737
        jgolz@southernco.com 
  • For all other inquiries, please fill out the contact us form below and we will route your request to the correct person.
We are committed to the safety of our providers, employees and customers. Please be advised that extreme weather conditions may delay our normal service response times. We plan to resume our regular service response as soon as possible to minimize any significant delays to our customers.

    Important: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

     
    You may pay your bill online at https://www.customerpaymentcenter.com.

    We are committed to the safety of our providers, employees and customers. Please be advised that extreme weather conditions may delay our normal service response times. We plan to resume our regular service response as soon as possible to minimize any significant delays to our customers.

    For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at 855-890-8792 or write to us at P.O. Box 5370, Naperville, IL 60567.

    Please complete our Service Request Form for non-urgent repair requests.  When our chat feature is available, you may also request service via chat.

    * = Required Field

    Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

    Do not include sensitive information in the field below, such as SSN, tax ID, utility account numbers, credit card numbers, etc.

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