|If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.|
Chat With Us
Need help? Have a question? Our chat team is available Monday - Friday, 7:30AM-5:00PM CT (Central Time), and on Saturday from 8:00AM-4:30PM CT (Central Time). To chat with a customer service representative, please click the blue "Click to Chat!" tab on the right side of the page. Chat agents can assist with setting up a claim and scheduling appointments, as well as answering billing questions, assisting with cancelations, enrollments, and more.
You can reach a customer service representative via text Monday through Friday 7:30AM – 5:00PM CT (Central Time) and Saturday 8:00AM – 4:30PM CT (Central Time). Just text 630-557-8367 and type the word Hello to start the conversation. Standard messaging rates may apply.
To make a maintenance or non-urgent repair request, please complete our Service Request Form.
Outside of our chat hours, please fill out our General Contact Form to share any questions, feedback, or concerns with our team. One of our customer service representatives will contact you within 1 business day.
Reach Us By Phone/Mail
Customer Service Hours
For assistance, call (888) 801-5057
24 hours a day, 7 days a week
Sales Department Hours
Monday-Friday, 7:00AM-7:00PM CT (Central Time)
Saturday, 7:00AM-5:00PM CT (Central Time)
P.O. Box 5370, Naperville, IL 60567
Office of the President
To contact the Office of the President, please click here.
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