Contact Us

Customer Service Hours

For assistance, call 855-890-8792
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.

Mailing Address

P.O. Box 5370, Naperville, IL 60567

    Important: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

     

    You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. and Saturday 8 a.m. – 4:30 p.m.   Just text 630-557-8367 and type the word Hello to start the conversation.

    For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at 855-890-8792 or write to us at P.O. Box 5370, Naperville, IL 60567.


    We know how important it is to answer your call right away and provide fast and easy appointment scheduling. There are times, however, when we have higher call volumes due to seasonal changes, and this can prevent us from answering your call right away. In addition to talking to us on the phone, you can also chat on our website with a customer service representative during standard business hours. Chat agents can schedule service and assist with billing or account questions.


    Please complete our Service Request Form for non-urgent repair requests.  When our chat feature is available, you may also request service via chat.

    * = Required Field

    Do you permit us to contact you by phone in the future with information about goods and services that you have already purchased or that you'd like to purchase. We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

    Do not include sensitive information in the field below, such as SSN, tax ID, utility account numbers, credit card numbers, etc.

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    We use only pre-screened local service professionals.

    24/7 Phone Service 24/7 Phone Service

    Your call will be answered, any day, any hour.