Contact Us

If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.


Chat With Us

Need help? Have a question? Our chat team is available Monday - Friday, 7:30AM-6:00PM CT (Central Time), Saturday from 7:00AM-4:30PM CT (Central Time). To chat with a customer service representative, please click the blue "Click to Chat!" tab on the right side of the page. Chat agents can assist with setting up a claim and scheduling appointments, as well as answering billing questions, assisting with cancelations, enrollments, and more.


You can reach a customer service representative via text at 630-534-9190 Monday - Friday, 7:30AM-6:00PM CT (Central Time), Saturday from 7:00AM-4:30PM CT (Central Time). Standard messaging rates may apply.

Reach Us By Phone/Mail

Customer Service Hours

For assistance, call (888) 801-5057
24 hours a day, 7 days a week

Sales Department Hours

Monday-Friday, 7:00AM-7:00PM CT (Central Time)
Saturday, 7:00AM-5:00PM CT (Central Time)

Mailing Address

P.O. Box 5370, Naperville, IL 60567

Office of the President

To contact the Office of the President, please click here.

Save Time Save Time

Don’t waste time searching for a service provider.

Save Money Save Money

Helps you pay for expensive repair and replacement costs.

Qualified Providers Qualified Providers

We use only pre-screened local service professionals.

24/7 Phone Service 24/7 Phone Service

Your call will be answered, any day, any hour.