Customer Service Hours
24 hours a day,
7 days a week
Sales Department Hours
Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 7 a.m. to 5 p.m.
P.O. Box 5370, Naperville, IL 60567
- To request a repair or maintenance appointment, please visit our Request Service page.
- To pay your existing Pivotal Home Solutions bill, please visit https://www.paymentsolutions.nicorservices.com or click here.
- If you are interested in joining our Service Provider Network, please visit our Service Provider Network information page.
- For employment verification, please visit Uconfirm.com or call 866-312-8266.
- For all other inquiries, please fill out the contact us form below and we will route your request to the correct person.
If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 or your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.
For non-urgent inquiries: Please fill out the form below and one of our customer service representatives will contact you within 2 business days. If you prefer, you may call us at toll-free at 855-890-8792 or write to us at P.O. Box 5370, Naperville, IL 60567.
Please complete our Repair Request Form for non-urgent repair requests.
* = Required Field
Don’t waste time searching for a service provider.
Helps you pay for expensive repair and replacement costs.
We use only pre-screened local service professionals.
Your call will be answered, any day, any hour.