Coronavirus Update

CARING FOR OUR CUSTOMERS IS AT THE HEART OF EVERYTHING WE DO

We are deeply committed to the health, safety and well-being of our customers, employees and communities.  Safety is our top priority and we’re taking several steps to help prevent the spread of COVID-19.

We have requested that our third-party service professionals and employees take the following steps:

  • Enhanced Cleanliness Protocols: Increase the frequency of sanitization of any shared or on-the-job equipment and vehicles; as well as perform additional cleaning and disinfecting steps, such as wiping down all surfaces at the work site before and after work is performed.
  • Practice Social Distancing: Avoid direct contact with others (i.e. handshakes) and stay approximately six feet from the nearest person, as well as limit travel and avoid gatherings in any common areas or large groups.
  • Personal Hygiene Preparedness: Use of personal protective equipment and staying home if sick.

What This Means for You:

  • Service Work: We will continue to service your claim safely and professionally. During these challenging times, we ask you please understand any disruption or delay — on the phone and in providing service in your home — which may be unavoidable.
  • Online Tools: We offer many online tools and resources to manage your account and help you stay connected. Visit our website and log into your account.
  • Safety Protocols: If you request service in your home, in order to protect our third-party service professionals and employees, you may be asked several pre-screening questions to better assess how to service your request.

Our Commitment to You

Our company continues to conduct its work in coordination and compliance with all federal, state and local agencies and directives. As evolving conditions necessitate changes to our work practices and procedures, we will do so in a way so that we can continue to serve you and keep your life flowing.

Sincerely,
Eric Palm Signature

Eric Palm
President