Customer Service Hours 24 hours a day,7 days a week
Sales Department Hours Monday-Friday, 7 a.m. to 7 p.m. Saturday, 7 a.m. to 5 p.m.
Postal Mail P.O. Box 5370, Naperville, IL 60567
Contact us via email: For non-urgent inquiries: Please email us and one of our customer service representatives will contact you within 2 business days. If you prefer, you may call us at toll-free at 888-801-5057 or write to us at P.O. Box 5370, Naperville, IL 60567.
IMPORTANT:If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.
Payments and Employment Verification
To pay your existing Pivotal Home Solutions bill, please click here.
For employment verification, please visit Uconfirm.com or call 866-312-8266.