Customer Service Hours 24 hours a day,7 days a week
Sales Department Hours Monday-Friday, 7 a.m. to 7 p.m. Saturday, 7 a.m. to 5 p.m.
Postal Mail P.O. Box 5370, Naperville, IL 60567
Contact us via email or text: You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. CT (Central Time) and Saturday 8 a.m. – 4:30 p.m. CT (Central Time).
Just text 630-557-8367 and type the word Hello to start the conversation.
For non-urgent inquiries: Please email us and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at 888-801-5057 or write to us at P.O. Box 5370, Naperville, IL 60567.
We know how important it is to answer your call right away and provide fast and easy appointment scheduling. There are times, however, when we have higher call volumes due to seasonal changes, and this can prevent us from answering your call right away. In addition to talking to us on the phone, you can also chat on our website with a customer service representative during standard business hours. Chat agents can schedule service and assist with billing or account questions.
IMPORTANT:If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.
Payments and Employment Verification
To pay your existing Oncourse Home Solutions bill, please click here.
For employment verification, please visit Uconfirm.com or call 866-312-8266.
