Preferred Complete Line Protection
Up to $77,000 in combined annual coverage.
The utility lines in and around your home deliver all the essentials: electricity, water, gas, internet. They also take away what needs to go away — wastewater and sewage. This complex system of lines can extend hundreds of feet, and it’s possible one or more of these lines could break down over time. Standard homeowners’ insurance policies may not cover you when these breakdowns occur due to ordinary wear and tear, and repairs could prove costly.
With Preferred Complete Line Protection, you’ll receive repairs to your home’s inside water lines, outside water and sewer lines, inside natural gas lines, electrical wiring, phone, cable and internet wiring, as well as reimbursement for repairs to qualifying items damaged by a power surge.
Add additional plans to this coverage.
You can have this add-on plan if you purchased one of the required plans.
- What's Included
Up to $77,000 in combined annual repair coverage for the following repairs needed due to ordinary wear and tear:
- Save compared to purchasing included coverages separately.
- Outside Water Line: Up to $12,500 annually to repair or replace a leaking or broken outside water service line and up to $12,500 annually for public sidewalk/driveway/road opening repairs related to a covered outside water service line repair.
- Outside Sewer Line: Up to $12,500 annually to repair or replace a clogged or broken outside sewer service line and up to $12,500 annually for public sidewalk/driveway/road opening repairs related to a covered outside sewer service line repair.
- Media Lines: Up to $2,000 per year for repairs to inside telephone wire and telephone jacks, inside cable wire and cable outlets, and inside internet wire connections, doorbells, thermostat wiring and intercom wiring.
- Natural Gas Lines: Up to $10,000 per year for repair of interior exposed natural gas lines and repairs to exterior natural gas lines leading to the meter on your property that are owned by you and are your responsibility.
- Interior Electric Lines: Up to $5,000 per year for electrical wiring inside the home, including breaker panels, circuit breakers, doorbells, standard interior copper wiring, standard wall outlets including GFCI, standard wall switches, standard dimmers and thermostat wiring.
- Exterior Electric Lines: Up to $3,000 per year for exterior electric line repairs, including weather head, insulator, riser, meter base, meter boxes, service entrance conductors and permanent wiring to detached garages, sheds, outdoor fixtures and pools.
- Interior Plumbing: Up to $5,000 per year for clearing of blockages to sink, toilet, tub and shower drain lines; repair of leaks or breaks to exposed, interior water supply lines/pipes and valves; repair of leaks or breaks to exposed, interior drain lines/pipes; repair of shutoff valves leading to fixtures or appliance.
- Surge Protection: Up to $2,000 per year for reimbursement toward the repair or replacement of residential electronics, electrical systems, appliances and other electrical devices valued at $100 or more within your residence that fail due to electrical surges.
- An annual in-home inspection of your exposed interior natural gas lines, appliance connectors and shutoff valves (available upon request and subject to schedule availability).
- Reimbursement up to $500 per year for landscape restoration related to covered outside water service line repairs.
- Reimbursement up to $500 per year for professional landscape restoration related to a covered outside sewer service line repair.
- Reimbursement up to $500 per year for professional restoration costs, such as painting, drywall, filling in holes necessitated by a covered natural gas line repair, or landscape restoration.
- Reimbursement up to $1,500 for a reasonable hotel room and up to $500 for reasonable boarding of house pets should you need temporary housing as a result of a covered repair until service is restored (must be authorized in advance).
NOTE: The covered property must be owned by the plan holder. Repair coverage will begin 30 days after enrollment is approved and is subject to eligibility. (However, there is NO waiting period after enrollment is approved for natural gas line coverage.) Additional exclusions and restrictions may apply. For complete information about the plan, including applicable terms and conditions, see the Customer Agreement. Preferred Complete Line Protection is not available in all areas.
- Convenient monthly billing options available.
- Professional service from local, experienced, pre-qualified providers.
- Customer support line is available 365 days per year, 24/7.
- No deductibles or trip charges.
- Add your plan with confidence. You can cancel your plan any time, and you will only be responsible for payment for the months you are on the plan.
Q: Will a water line break inside my home be covered?
A: Yes. The plan covers repair of leaks or breaks to exposed, interior water supply lines/pipes and valves, as well as to exposed, interior drain lines/pipes. Repair of shut off valves leading to fixtures or appliances is also covered. Note: Preexisting conditions are not covered.
Q: Does the plan cover electric line problems in my garage?
A: Yes, electric lines in both attached and detached garages are covered.
Q: Can I get an inspection of my natural gas lines with this coverage?
A: Yes. Preferred Complete Line Protection includes an annual inspection of your home’s exposed interior natural gas lines, shutoff valves and appliance connectors, including the connections at your heating system. Any leaking connectors found will be replaced. Inspection appointments are upon your request and subject to schedule availability.
Q: Do I have to be a homeowner to enroll in this plan?
A: Yes — in order to enroll in Preferred Complete Line Protection, you must be a homeowner. Rental properties are not covered with this combined plan. This home utilities warranty plan covers single-family homes only and doesn’t cover attached homes such as condominiums, duplexes or townhomes.
Q: I have a well on my property. Are wells covered with this plan?
A: No. Wells are not covered, but the line running between the house and the well will be.
Q: Are water faucets and other fixtures covered?
A: Repairs needed for water faucets and other fixtures are not covered by this plan.
Q: Are plumbing blockages covered?
A: Blockages to sink, toilet, tub and shower drain lines are covered. Blockages from the floor drain or below the foundation are not covered.
Q: Will septic fields at my home be covered with this plan?
A: Septic fields and tanks are not covered. However, lines to the septic tank or field will be covered.
Q: Is there a limit to the sewer line length I can have in order to sign up for this plan?
A: No. There is no minimum or maximum sewer line length required for enrollment in this plan.
Q: I was told I need an access point installed for my sewer line. Do I have to get it installed before any work can be performed at my home?
A: Yes. Customers must have a sewer line access point installed. This is sometimes referred to as a “clean-out” point. Many newer homes will have an access point installed already.
Q: Will a sewer line shearing problem at my foundation be covered?
A: No. Sewer line shearing at the foundation is not covered.
Q: If a tree root is causing a sewer line clog at my home, will this be covered under the plan?
A: Yes. Clogs in sewer lines caused by tree roots are covered.
Q: What should I do if I smell natural gas?
A: Leave immediately if you smell gas in your home. Do not operate anything that could cause a spark — including lights, cell phones, flashlights and appliances. Get to a safe location outside your home and then call 911 and your local gas utility. Wait for a crew to check on the source of the odor and make the area safe before returning.