Pivotal Home Solutions

Electronics Protection Plan

Electronics Protection Plan

Pivotal Home Solutions

Electronics Protection Plan

We've partnered with Consumer Priority Service (also called CPS), a leader in extended electronic warranties to provide you with CPS’s coverage for mobile phones, computers, gaming equipment, televisions, and other entertainment products. When you’re covered by CPS’s Electronics Protection Plan*, getting things back to normal after a mishap or breakdowns of your electronic items is simple! You can file your claim anytime 24/7, and you’ll be able to print a prepaid shipping label so you can send your item out for repair. If your item can’t be shipped, a service provider will come to your home.  

What do we cover?

  • Mobile phones
  • Home office equipment
  • Computers
  • TVs
  • Gaming systems
  • Smart home products
  • Wearable fitness trackers

Looking for a higher level of coverage?

Step up to Preferred Electronics Protection (repair or replacement protection of up to $5,000 annually - up to $2,500 per claim) or Complete Electronics Protection (repair or replacement protection of up to $10,000 annually - up to $5,000 per claim).

The Electronics Protection Plan does not cover damage caused by electrical power surge. Consider adding our Surge Protection Plan to enhance your protection.

*Our Electronics Protection Plan is offered in partnership with, and serviced by, Consumer Priority Service (CPS), a leader in extended electronics warranties.

Up to $2,500 in Combined Annual Coverage

  • Repair or replacement protection of up to $2,500 annually (up to $1,000 per claim) for home electronics that fail due to manufacturers’ defects, normal wear and tear, or accidental damage.
  • There is a $49 service fee for non-smartphone related claims. For smartphones $0-$749.99 - the customer will be charged a $89.00 service fee at time of claim. For smartphones over $750.00 - the customer will be charged a $125.00 service fee at time of claim.
  • Covered items include mobile phones, computers, routers, gaming equipment, digital point-and-shoot cameras, home theater equipment, televisions, and other entertainment products. Also included are smart home products (like Amazon Echo and Google Nest) and wearable fitness trackers.
  • Prepaid shipping to repair center using printable label.
  • Service appointment in your home for covered items that cannot be shipped.

Repair coverage will begin on the 31st day after enrollment and is subject to eligibility. Additional exclusions and restrictions may apply and preexisting conditions are not covered. For complete information on the plan, including applicable terms and conditions, see sections 1-4, 8-12, and 15-17 of your Customer Agreement with us and the Consumer Priority Service (CPS) product coverage details.

  • Convenient monthly billing options available
  • Customer support line is available 365 days per year, 24/7
  • Add your plan with confidence. You can cancel your plan any time and you will only be responsible for payment for the months you are on the plan
  • This plan is offered in partnership with, and serviced by, Consumer Priority Service (CPS), a leader in extended electronics warranties