CARING FOR OUR CUSTOMERS IS AT THE HEART OF EVERYTHING WE DO
Thank you for being a valued customer. Pivotal Home Solutions is deeply committed to the health, safety and well-being of our customers, employees and communities, and we are prepared to serve you. As we all adjust to the changes brought on by the coronavirus (COVID-19) outbreak, we hope that you and your families, friends and coworkers all remain safe and healthy.
Pivotal Home Solutions has robust business continuity plans that are being implemented to uphold our commitments. Safety is always one of our top priorities, and we want to let you know that we’re taking a number of steps to help prevent the spread of the disease. Pivotal Home Solutions is also closely following the CDC’s and state and local authorities’ guidance.
We have requested that our third-party service professionals and employees take the following steps:
Enhanced Cleanliness Protocols: Increase the frequency of sanitization of any shared or on-the-job equipment and vehicles and perform additional cleaning and disinfecting steps, including wiping down all surfaces at the work site before and after work is performed.
Practice Social Distancing: Attempt to avoid direct contact with others (i.e. handshakes) and to stay approximately six feet from the nearest person, as well as limit travel and avoid gatherings in any common areas or large groups.
Personal Hygiene Preparedness: Use personal protective equipment as needed, and stay home if sick.
What This Means for You:
Service Work: We will do all we can to service your claim as quickly and professionally as we can. We ask you to please understand that delays — on the phone and in providing service in your home — may be unavoidable.
Online Tools: Pivotal Home Solutions offers many online tools and resources to manage your account and help you stay connected. Visit our website and log into your account.
Safety Protocols: If you request service in your home, in order to protect our third-party service professionals and employees, you may be asked several pre-screening questions to best assess how to service your request.
Our Commitment to You
We know you rely on us when things go wrong and you need help. As this uncertain situation continues to unfold, our commitment to serving you and keeping your life flowing remains unchanged. Thank you for being our customer. It’s always our privilege to serve you.
Eric Palm President
Let Us Take Care of It!
We simplify the home repair and maintenance process by providing comprehensive repair and maintenance plans, as well as professional heating and air conditioning technicians. You can make just one call to us and we take care of the details of your repair or maintenance appointment so you can get back to your life.
The No-Deductibles Difference
Most home warranty plans cover just that – your whole home. When there's a claim, there may be a deductible or trip charge. Both mean the customer is paying more than expected.
WithHome Solutionsrepair and maintenance plans, customers pay to cover just the appliances and systems that need coverage. You will have the option of convenient billing and will be treated to the highest standards both "on the phone" and "in the home."