NAPERVILLE, Ill., Jan.15, 2014 - Nicor Home Solutions, the Illinois-based affiliate of Pivotal Home Solutions and a premier provider of home protection products and services, continues to perform the highest among call centers for customer satisfaction excellence, according to the J.D. Power Certified Call Center Program.SM This marks the seventh consecutive year that Nicor Home Solutions has received the distinction, which recognizes the company’s commitment to providing “An Outstanding Customer Service Experience.”
“Every day, our focus is to provide exceptional service to our customers who depend on us to help them protect one of their most important investments - their home,” said Robin Boren, president of Pivotal Home Solutions. “Being recognized by J.D. Power for the seventh consecutive year is no small feat. It is a demonstration of all the hard work our team puts in to ensure that we leave a positive, lasting impression during each customer contact.”
Since 1992, Pivotal Home Solutions has grown its customized home service plans business to support more than 1.2 million customer contracts in 17 states.
To achieve certification, the call center successfully passed a detailed audit of more than 100 practices that encompass its recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. The evaluation included a random survey of Nicor Home Solutions customers who recently contacted its call center in Naperville, Ill. For certification status, a call center must perform within the top 20 percent of customer service benchmark scores.
The Certified Call Center Program was launched by J.D. Power in 2004 to evaluate overall customer satisfaction with call centers and to help call centers in various industries increase their efficiency and effectiveness by establishing and continually updating leading practices for handling service calls.
For information about Pivotal Home Solutions, visit www.pivotal-homesolutions.com. For additional information on the Certified Call Center Program, visit www.JDPower.com.
About Pivotal Homes Solutions
Pivotal Home Solutions is a subsidiary of AGL Resources (NYSE: GAS) formed in 1992 to provide a suite of home protection products and services that offer homeowners additional financial stability regarding their energy service delivery, systems and appliances. Pivotal Home Solutions offers a proprietary line of customizable home warranty and energy efficiency plans that can be co-branded with utility and energy companies. The company serves customers in 17 states and holds more than 1.2 million service contracts. For more information, visit www.pivotal-homesolutions.com.
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves approximately 630,000 retail energy customers and approximately 1.2 million customer service contracts through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. AGL Resources is a member of the S&P 500 Index. For more information, visit www.aglresources.com.
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Director, External Relations