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Privacy Policy

Privacy Policy
A quick summary of our privacy commitments

Why do we collect information?
The reasons we collect information about you.

What is “personal information”?
This defines what we consider to be personal information.

Collecting Information
We collect the below types of personal information:

  • Financial Information
  • Information to Communicate with You
  • Aggregated Information
  • Market Data
  • Feedback
  • Technical Information and Cookies

USE OF INFORMATION
How we use the information we collect about you.

Your Access to Your Personal Information
How you can access the information we collect about you to check for accuracy.

How do we protect the information we have collected about you?
This section describes in general terms some of the steps we take to protect your information.

Disclaimer as to other Websites
This privacy policy does not apply to other websites not run by us.

Special Statement for Career Applicants
How we treat information submitted by job applicants.

Children’s Privacy
We do not purposefully collect information about children under 13.

Terms of Service
Our terms of service (“Terms”) are incorporated into this privacy policy.


Privacy Policy

We respect your privacy and are committed to keeping confidential any personal information you share with us. Please read this privacy policy statement carefully. It covers the collection, use, disclosure, and protection of information that we collect about individuals through this website, and other interactive properties, including but not limited to any mobile sites, mobile applications, and widgets enabling you to access the website or those properties. This statement does not apply to those of our websites or portions of our websites that do not display or link to this privacy policy statement or that have their own privacy policy statement. This privacy policy applies to your use of the website and applications accessible through the website however accessed or used, whether via personal computers, mobile devices or otherwise.  This privacy policy also applies to any email, electronic catalogs and electronic newsletters.

We reserve the right to update this statement at any time and in any manner. We will provide notice of any changes by posting the revised policy to the applicable websites. We encourage you to periodically review this policy to be informed of our privacy practices. At any time, the currently-posted statement shall govern.

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Why do we collect information?
We collect your information because it enables us to give you, and our other customers, convenient access to certain features and services. It also enables us to verify your identity in our interactions with you, provide you with a consistent and personalized experience, and deliver a superior level of customer service. For example, to access certain of our features, services, and other non-public areas of our website, you will be asked to sign in with a login name and password. If you choose not to provide us with the requested information, you will not be able to access such non-public areas because we cannot verify your identity. Your information also helps us keep you posted on status updates, reminders, confirmations, and special offers, and events that may interest you. If you provide information to us via Facebook, Twitter, Pinterest, YouTube, Google+, Angie’s List, Yelp or other social media, any information you provide may be public.

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What is “personal information”?
For purposes of this statement, “personal information” includes private information collected by us that may be used to uniquely identify an individual, including financial and demographic information. Personal information does not include any public information about an individual that is available through federal, state, or local public records. It also does not include any information that, by itself, does not uniquely identify an individual, such as raw data aggregated across many individuals.  We will collect personal information from you if you register with the website or place an order for our products or services, which may include, but is not limited to, name, address, phone number(s), email address(es), personal interest preferences, and any other information about you we consider relevant.

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Collecting Information
Unless we say otherwise when collecting such information, we will use any personal information you provide to us in accordance with the terms of this statement. We will collect, use, and retain your personal information only to the extent reasonably necessary, and for the purposes we describe to you in this statement or elsewhere. Such purposes include in connection with our provision of requested services to you and our other customers, and the operation and administration of this website.

When you provide us with information in connection with a particular activity or otherwise sign up for or order our products and services or provide your contact information, including an email address or telephone number in connection with that activity, product or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you about that product or service using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you at that telephone number. This means we may contact you, in person or by recorded message, by e-mail, telephone or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.

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Financial Information.  Financial information is information that you provide to us, including your debit or credit card number and related billing information. We require such financial information in order to process payment for the purchase of a product or service that you have requested. By submitting your financial information, you consent to our providing it to third party service providers as necessary to support and process your transactions as well as your credit card issuer/banking institution for their purposes.

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Information to Communicate with You.  The website may contain review or chat areas and/or other message, communication or other mechanisms designed to enable you to communicate with others or to post content on the website (“Communication Services”). Please remember that any information you disclose while participating with the Communication Services becomes public information, becomes the property of, and is subject to redistribution by us. You should exercise caution and discretion when deciding to disclose your personal information in a submission or posting. There is no expectation of privacy when posting or otherwise participating on the Communication Services. If you post content, such as messages, reviews or photographs, please be aware that any personally identifiable information contained in such content is accessible to registered users or visitors to the website or Communication Services and we have no control over how those users may use your personally identifiable information. We have the right, but not the obligation, to monitor any activity and content associated with the Communication Services. We reserve the right to take action in connection with any content we deem to be inappropriate. Please review our Terms of Use for more information regarding your appropriate use of these Communication Services.

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Aggregated Information. We may combine information we collect about you from this website with information we obtain about you from other sources, including aggregate data from third parties.  Realtors, contractors, service personnel and other service providers may also provide us with information about you or your service needs.  We may pay them a commission for that information and combine it with other information we have collected about you.  We may use that information to update or supplement the information you provided or we collected automatically, such as information to validate or update your address or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products and services and offers that may be of interest, and for internal business analysis or other business purposes. For purposes of research and analysis, we may also aggregate personal and other information about you with information about our other customers. You agree to such use and agree that we will retain complete ownership and control over any aggregate data that we compile or acquire.

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Market Data.  We may also collect market-related information to permit us to monitor market trends and activities impacting our business. This information may include information about marketing channels, financial information and other information.

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Feedback.  All comments, feedback or materials submitted by you to us, including feedback, testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, “Feedback”), shall be received and treated by us on a non-confidential and unrestricted basis. We will be free to use, display, perform, distribute, copy, adapt, and promote, in any medium now known or later developed, without compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or methodologies contained in such Feedback, for any purpose whatsoever, including without limitation, developing, marketing and selling our products and services incorporating such Feedback. You agree that in submitting Feedback, it will not violate any right of any third party, including any confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses, commercial solicitations, or any form of “spam”.

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Technical Information and Cookies.  As is true of most websites, we gather technical information about your interaction with our website automatically, and store it in our logs. Such information includes Internet Protocol addresses, web browser type, Internet Service Provider, referring or exit pages, operating system, log information, and date and time stamps.

And, as is true of most websites, we use “cookies” small text files that are stored on your computer that allow our web site to identify your browser, session and your customized preferences from one visit to the next.  We also use pixel tags and web beacons, browser analysis tools, and web server logs for the same or similar purposes.  You may configure your web browser to accept or decline cookies from our website. However, if you choose to decline cookies, you may not be able to login to use certain private areas of our website. We also will not be able to customize your experience or deliver certain interactive services and features to you.

Some cookies are temporary, whereas others may be configured to last longer. “Session” cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases Session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use Persistent cookies for a number of purposes, such as retrieving certain information you have previously provided. “Flash” cookies, known as local shared objects, are data files placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device to personalize your visit. Our third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from standard browser cookies because of the amount of, type of, and how data is stored. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. You can choose to have your computer warn you each time a Persistent or Session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. However, cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please click www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you choose to disable cookies on your device, some features of the website may not function properly. For instance, if cookies are disabled, you will not be able to log into the website and therefore you will not be able to use some website features.

If you use or buy new computer equipment or change your web browser you may need to specify your preferences related to cookies again.  

Pixel tags and web beacons are tiny graphic images placed on the website or in our emails that allow us to determine whether you have performed specific actions. When you access the website or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve the website.  

We also use embedded scripts which are programming codes designed to collect information about your interactions with the website, such as the links you click on. The scripts are temporarily downloaded onto your website from our web server or a third party service provider. Once downloaded, they remain active only while you are connected to the website and are deactivated or deleted thereafter.

We may also collect information from the devices you use to access our website, such as your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. In addition, we collect your IP address or other unique identifier for your computer or other device used to access the website.  We may also collect information about the website you were visiting before you came to our website and the website you visit after you leave our website, if this information is supplied to us by your browser.

If you send someone else a communication from the website, such as sending an invitation to a friend, the information you provide (names, e-mail addresses, etc.) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise.  If that person becomes a customer or registers with us, his/her information will be treated in the same manner as all other customers or registered users.  Please be aware that when you use any send-to-a-friend functionality on the website, your e-mail address may be included in the communication sent to your friend.

We use third parties’ analytic and tracking tools, such as Google Analytics, to better understand who is using the website, how people are using the website and how to improve the effectiveness of the website and its content. Those third party companies may use cookies, pixel tags or other technologies to collect and store anonymous information such as time of visit, pages visited, time spent on each page of the website, device identifiers, type of operating system used and other website(s) you may have visited. They might combine information they collect from your interaction with website with personal information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.

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USE OF INFORMATION

Without limitation, we use your information, subject to applicable laws, in the following ways:

  •   to allow you to register and create an account and profile;
  •   to establish, manage and terminate business relations with you;
  •   to deliver, provide or process payment or credit for a product or service you have requested;
  •   to enable you to provide us with feedback, to contact us and for us to contact you;
  •   to allow your participation in our Communications Services, including our responding to emails and other forms of communication;
  •   to allow your participation in any surveys;
  •   to send you maintenance communications to alert you to changes and updates in our website that may affect you;
  •   to send you communications of interest that you have requested, such as emails or text messages about our products or services, targeted marketing, telemarketing, and promotional offers;
  •   to customize, measure and improve our products or services, content, and advertising, including generating internal reports about the use of our website;
  •   to personalize your overall experience with the website;
  •   to protect us against error, fraud, theft and damage to our goods and property;
  •   to enable us to comply with applicable law or regulatory requirements;
  •   to enforce our Terms of Service;
  •   for purposes disclosed at the time you provide your information; and
  •   as otherwise set forth in this Privacy Policy.

Further, you also agree that we may use your information to communicate status updates, reminders, confirmations, and other messages to you related to your purchase of our products and services, or use of the features and services on our websites. We may also use your information to communicate special offers and promotions from us, our affiliates, and our marketing partners that may interest you.  In addition to our other rights to use the information we collect about you, by submitting a request for quote via the website, you grant us the right to share this information with our affiliates, third party service providers, business partners and the utilities to the extent necessary to obtain an accurate price quote.

Sometimes we hire other companies to provide products and services to you on our behalf, such as processing transactions, hosting websites, conducting customer surveys, and providing customer service. We may share some of your personal information with these companies to enable them to perform such work. These companies are prohibited from using your personal information for any other purpose and are required to maintain its confidentiality.

We may also share your personal information with our parent and affiliated companies for their use in compliance with this statement. We may also disclose your personal information to third parties where we have obtained your permission to do so and where we are required or permitted to do so by law. We do not sell, rent, or lease our user lists or the identity of individual users to third parties. However, we may use and disclose certain aggregated, anonymized information, such as usage data, to our affiliates, third party service providers or trusted business partners. Such information may also be shared with other users or the general public for advertising, informational, or comparison purposes. However, such information shall not be personally identifiable to any user.  We may send you information that you request from us, promotional materials regarding our services, and any other communication for any other legitimate and lawful business purposes.  We may also transfer information to our affiliates or trusted business partners for the purpose of advertising certain services provided by such affiliates or trusted business partners.

We may also share information we collect about you with any of our affiliates, trusted business partners and third party service providers for the purpose of providing the services, for any other purpose described in this Privacy Policy, or for any other lawful purposes. Also, we may, from time to time, utilize a number of trusted business and marketing partners in delivering the content, materials, and opportunities available on or through the website.  For example, we may provide your information we collect about you to an affiliate or third party provider to re-target certain advertising to you on different portions of the website, for market or user modeling, or use in direct advertising through the website or via direct mailing. To the extent necessary for purposes of communicating with you or fulfilling your requests for such content, materials, and opportunities, we may share information we collect about you with our affiliates, third party service providers or business partners. We, or our respective trusted business parties and third party services providers may also produce reports on website or usage patterns and share these reports with us, or our business partners and others, but the information contained in these reports is anonymous and does not allow identification of any specific individual.  We may also release information we collect about you in connection with joint marketing efforts and strategic alliances.

We may send you notices from time to time relating to your account or your orders. These may include order confirmations, invoices, renewals or customer service notifications. We may also send you service-related announcements when it is necessary to do so; for instance, if our service(s) is/are temporarily unavailable, or the delivery of a product or service is delayed or there is some service issue with something you may have ordered. You may not opt-out of receiving these communications, which are not promotional in nature.

In the event that we, or any of our businesses, are reorganized, merged, sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership, personally identifiable information (including all personal information) of our customers and visitors to our website may be one of the assets sold or merged in connection with that transaction. In addition, information about our customers and registered users may also be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support or funding.

By way of example, we may use technical information, scripts, analytics and cookies as follows:

a. to provide you with a more customized experience on our website and provide you greater convenience each time you interact with us,
b. to help us understand which parts of our website are the most popular and how much time our users spend in each,
c. to measure the effectiveness of our customer communications and the searches performed on our website,
d. to administer our website,
e. to study traffic patterns and trends on our website,
f. to study aggregate demographic information about our users as a whole, and
g. to enhance or improve our website.

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Your Access to Your Personal Information

How can you access the personal information we have collected about you?
You may request a copy of the personal information that we currently hold about you by sending a detailed email with all specifics necessary for us to consider and respond to your request.  It may not always be possible to completely remove or modify information in our databases, although we will make reasonable efforts to do so upon your request.  We do not control how our partners retain, store and destroy data they have accessed in connection with assisting with providing our services. You should check their websites for more information on their practices.

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How do we protect the information we have collected about you?

We take a number of technical and procedural precautions to protect your personal information from misuse and unauthorized access or disclosure. For security reasons, only some of our safeguards are described below and only in general terms.

To safeguard your personal information, we:

a. monitor user accounts and suspend or delete accounts that have been inactive for excessive time lengths,
b. use secure sockets layer (SSL) encryption to collect and transmit personal information you communicate with us electronically,
c. require passwords for company website access and email access to non-public areas of the website and mask such passwords through visual encryption, and
d. limit administrative access to active user logins and passwords and new user account setups.

In the unfortunate event that your information is compromised, we may notify you by e-mail to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances. We may delay notification as necessary while we take measures to determine the scope of the breach and restore reasonable integrity to our system as well as for the legitimate needs of law enforcement. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

You can also help us protect your personal information by:

a. using only secure web browsers,
b. employing common anti-virus and anti-malware tools on your system to keep it safe,
c. as applicable, carefully logging out after using our website,
d. as applicable, using strong passwords with a combination of letters and numbers,
e. as applicable, changing your password often, and
f. as applicable, notifying us by email if you feel your login and/or password have been compromised.

Finally, please exercise discretion and caution with respect to your personal information. We may provide public areas on our website where you can post information about yourself and others. We do not control who reads postings on our website, or how they may use or disclose such information. If you choose to voluntarily disclose personal information on public portions of our website, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages.

Disclaimer as to other Websites
This website may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites and specifically disclaim any such responsibility. You are responsible for knowing when you are leaving our website to visit a third party website, and for reading and understanding the terms of use and privacy policy statements for each such third party website.

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Special Statement for Career Applicants.
Any personal information you provide us when applying for a career position with our company will be used solely to consider and act upon your application. We may retain your personal information for a period of time, but only for as long as necessary for such purposes. We may disclose your personal information to our subsidiaries, affiliates, and agents for the purpose of evaluating your qualifications for the particular position you applied for, or other available positions. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions.

How can you contact us?

If you have any questions or concerns about this privacy policy statement, please email us. You can also reach us by regular mail or fax at:

Privacy Officer:
Pivotal Home Solutions
1751 W Diehl Rd, Ste 200
Naperville, IL 60563

Customers residing in California who have submitted personal information to us may request information about our disclosures of certain categories of personal information to third parties for direct marketing purposes. All requests for disclosure information must be submitted to us in mail or via email. Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. As of the date of this privacy policy, except as otherwise provided in this privacy policy, we do not respond to “Do Not Track” requests.

If any of the information we have about you is incorrect, please contact us.

The website is operated in the United States. If you are located anywhere outside of the United States, please be aware that information we collect will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the website or providing us with any information, you consent to this transfer, processing and storage of your information in the United States. You are also consenting to the application of United States federal and Illinois state law in all matters concerning the website and this privacy policy.

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Children’s Privacy

The website is generally intended for general adult audiences and is not directed or intended for children under 13 years of age. We do not knowingly collect personal information from individuals under 13 years of age. If you are under 13 years of age, you should not register or provide personal information on the website. If we later obtain actual knowledge that a user who has provided personal information is under 13 years of age, we will take steps to remove that user’s personal information from our systems

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Terms of Service

Please read our Terms of Service statement to understand the terms applicable to your use of this website. By accessing, using, registering with, or providing personal information via this website, you explicitly accept, without limitation or qualification, (i) the collection, use, storage and transfer (including international transfer) of user information in the manner described in this privacy policy (as amended from time to time) and (ii) the terms of service hereby incorporated by reference. THIS PRIVACY POLICY AFFECTS YOUR RIGHTS AND LIABILITIES UNDER THE LAW. If you do not agree to the terms of this privacy policy, do not access or use this website or provide us with personal information.

 

This Policy was last updated on and is effective as of March 6, 2017.

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Pivotal Home Solutions  |  1751 W. Diehl Road, Ste 200  |  Naperville, Illinois  60563  |  888-801-5057