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Pivotal Home Solutions Customer Reviews

“[The technician] was very friendly. He came to replace the pilot light in the middle of a snowstorm!”

—Cheryl P.

“[The technician] was specifically knowledgeable concerning older gas fired heating systems, particularly baseboard heating.”

— Wilbur E.

“I liked [the technician's] 'common sense' approach; also, he explained the possible causes/solutions as he went along.  'A+' for this tech!”

— Agnes W.

“Technician [was] sent on a Saturday morning and got [our system] and running quickly. He fixed the wires that needed to be fixed and knew what it was immediately.  A VERY KNOWLEDGEABLE WORKER and most courteous.  We are most appreciative.... Thank you.”

— Daniel O.

“I have a water heater lease because I like not worrying about having to go and buy one and then get someone to install it. Then I needed service one time in the middle of a snowstorm. My husband shut the water off and I called the customer service number. The guy was here and he was done FAST! I’m a very, very happy customer. ”

—Donna B., Raynham, MA

“I’ve been a customer for a long time, and I've recommended their services to the people across the street who just moved in and to people on the cul-de-sac—even told my sister. When there’s a problem, I can pick up the phone and call them and I know someone’s coming out.”

—Richard N., Naperville, IL

“We needed repairs within two weeks of each other. A switch went out on our washer and then we had a problem with the stove. Both technicians were very nice, got right on it and fixed the problem.”

—Judy N., Crestwood, IL

“The AC Maintenance is really nice, especially for the coolant each year — that’s part of the package. That was something I was really excited about, because then I’ll know what condition the AC is in and not have an incident when it's 105 degrees out.”

—Angela B., Hudson, IL

“We had a furnace fan go out; they repaired that. And the air conditioner had a part go out, and they came on a Sunday in the middle of the night and fixed it. That was great! ”

—Jack W., Kokomo, IN

“[The technician and the supervisor] were pleasant & polite. They worked well together and communicated with me on all aspects of the work being done. They were the best.... Thank you, thank you, thank you.”

—Linda W.

“Friendly, knowledgeable and informative.  [The technician] did his job well and I would have him back anytime.”

—Ann G.

“[The technician] did a very thorough job and made sure everything worked properly before leaving.  I really appreciated the work he did to make everything work right.”

—Jamie M.

“The technician was very knowledgeable and courteous and explained what the problem was in easy-to understand language.”

—Victoria E.

“[The technician] was very considerate of my home, neat and efficient and knowledgeable and pleasant to deal with. It was a very cold January and being without heating service would have been extremely unpleasant.  All in all the experience was a very good one.”

—Rosemary G.

Benefits of Our Plans

Pivotal Home Solutions

Homeowners insurance may not cover some of the most essential services in your home such as heating, cooling, natural gas lines, plumbing lines and electric lines. A home warranty or service plan can help you pay for repairs for major appliances and lines in your home.

Another benefit of these plans is that you'll have access to pre-qualified independent service providers in your area to do the work to your satisfaction. We simplify the home repair and maintenance process by providing you with prompt service and our guarantee of quality work.

You can qualify for a repair plan even if you have an older home and older appliances.

If our plans are in your area, charges may be added to your natural gas utility bill, or we can bill you directly.

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Pivotal Home Solutions  |  1751 W. Diehl Road, Ste 200  |  Naperville, Illinois  60563  |  888-414-2197